Who we are

A piece of the moon, a complete dinosaur skeleton, the Pope's hat, the world's smallest book - at Catawiki, we come across exceptional objects such as these every day. 

Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75,000 special objects in auction every week — each reviewed and selected by one of Catawiki’s hundreds of in-house experts specialised in Art, Design, Jewellery, Fashion, Classic Cars, Collectables and many more.

We've sold 10 million unique items to date and it’s our mission to become the world’s most popular auction destination for special objects.

We’re an innovative, pioneering and fast-growing scale-up. If you think you can make a difference to our team, go ahead and apply.

About the role

The Continuous Improvement Lead uses their customer obsessed mindset, project management skills and process improvement mindset to improve customer experience while bringing customer care teams to a higher level in terms of processes and capabilities. You have frequent contact and communicate with internal stakeholders while being an advocate of the customer. You provide regular status reports to track project progress against goals, objectives, and timelines, handling multiple projects and tasks in parallel.

What you’ll do

Project Management:

  • Manage & further evolve current projects
  • Plan & execute new projects in line with company strategy
  • Analyse results of current and future projects and report back
  • You take care of our project and action management platform to provide structure, clarity and clear ownership of responsibilities
  • You develop project scopes and objectives, involving all relevant stakeholders, and ensuring feasibility
  • You coordinate internal resources for the flawless execution of projects within the allocated time frame.
  • Guide your stakeholders in defining and delivering clear requirements.
  • Delegate and monitor a range of tasks and requirements to a variety of internal teams.
  • Ensure consistency and quality of projects and use a data-driven approach leading to the identification of clear problem statements and the implementation of potential solutions.

Continuous Improvement:

  • Analise and Propose process improvements
  • Document processes, map journeys within MIRO
  • Develops process enhancement strategies
  • Identify potentials for new improvements, analyse these and create actionable improvement proposals
  • Implement sustainable improvements in processes with the end goal to delight our customers
  • Support implementation of process and/or design-improvements
  • Develop, execute and drive a strategy for the continuous improvement of efficiency, productivity, operational processes, cost reduction and overall performance.
  • Act as a backup support for the different tools, both by responding to user requests and proactively by signalling problems, in order to;
  • Provide improvement recommendations that are based on best practices and industry standards, continuously monitor the new trends to inform current decisions.

What you’ll bring

  • 5 years experience within a customer support environment, process optimization, operations, or business management.
  • A sharp eye for identifying weak points in processes and organisational structures.
  • Strong experience in customer journey mapping, agile iterative development
  • A strategic and analytical mindset.
  • An excellent communicator with top-notch presentation skills.
  • A thorough understanding of the latest process enhancement strategies.
  • Dynamic thinking and problem-solving abilities.
  • Leadership and mentoring skills.
  • Confidence in your abilities to lead organisational change
  • Excellent organisational skills and ability to meet tight deadlines
  • Detail-oriented, proactive and hands-on mentality
  • BA or BS degree in the fields of business administration

Here’s what we can offer you

This is your chance to become part of a fast but sustainable growing tech company! You will have an exciting role in a young, fast-growing, dynamic & international organisation. You'll be part of an enthusiastic, highly motivated team of 800+ international Catawikians; you'll have big responsibilities and can really create something. Additionally you can expect:

  • Working with a top notch team acting on a champions league level in a super complex dynamic environment; you will learn a lot!
  • A diverse and international team with over 50 different nationalities.
  • A great office located in the heart of Amsterdam with an easy-going atmosphere.
  • Our entrepreneurial environment encourages everyone to take initiative and experiment with new ideas. You’ll actively contribute to the growth of the Catawiki platform.
  • Tailor-made trainings to facilitate your personal and professional growth
  • The fun part! Our Activity Committee plans everything from ‘CataFooty’ to International Food Festivals, Friday Drinks, Board Game Nights, Pub Quizzes and Boot Camps!
  • Stock Options: All Catawikians are granted 100 Stock Options after 12 months of service.
  • And there’s more! Paid holidays, holiday allowance and a fantastic pension plan paid for by Catawiki.

Our commitment to you 

Catawiki’s eclectic team represents an international and intergenerational mix of people from different professional and cultural backgrounds. We foster an inclusive and queer-friendly work environment, committed to making every Catawikian feel welcomed and empowered. Whatever your story, we encourage you to bring your unique perspective to the table.

Catawiki stands with Ukraine and encourages people displaced by the current conflict to apply. In addition to the several initiatives we’ve launched, we’re open to ideas on ways we can continue to support the humanitarian effort.

Our offices and new way of working

We’ve embraced an activity-based way of working, meaning our team can choose how they split their work week between home and the office, in line with our remote framework and guidelines. In locations where we have physical offices, most employees enjoy two days at the office to connect and collaborate with each other.

Our experts and sales staff in local markets work 100% remotely – in most cases from home. Some key positions are hired remotely, while we also offer relocation services for colleagues needing to be closer to the office.

Interested?

Apply directly with an English CV and cover letter by submitting your information at the bottom of this page. By submitting your application you agree to Catawiki’s Applicant Privacy Policy.

If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Flexible Working
We champion flexibility. We’re continually incorporating hybrid elements, while employees choose how they split their work between the office and home.
Stock Options
We make sure all Catawikians can share in the company's success.
Excellent benefits
Our benefits are designed to ensure every Catawikian is energised, focused and thriving.

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