Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75,000 special objects in auction every week — each reviewed and selected by one of Catawiki’s hundreds of in-house experts specialised in Art, Design, Jewellery, Fashion, Classic Cars, Collectables and many more.
We've sold 10 million unique items to date and it’s our mission to become the world’s most popular auction destination for special objects.
We’re an innovative, pioneering and fast-growing scale-up. If you think you can make a difference to our team, go ahead and apply.
The CX Coaching Specialist is motivated, enthusiastic, and customer oriented. We are passionate about people and performance excellence and put our customers at the centre of everything we do. The coaching specialist is committed to providing in-depth coaching to instil tool and process training concepts within the CX Op's teams. The CX Coach uses their knowledge of quality within a customer contact centre to guide CX specialists towards behaviours to increase customer satisfaction and enliven the voice of the customer.
The CX Coach is responsible for extending new hire training into practice via the creation and maintenance of 1:1 coaching system. They are experts in the CX processes and ways of working and they coach to ensure alignment, consistency, and high quality of interactions. The Coaching Specialist is an important part of the CX innovation cycle, supporting adoption of improvements and collecting feedback for iteration.
The CX Coach is an integral part of the feedback cycle and understands that "being open" underpin our collaboration efforts to "move in sync" as a team. " Working closely with CX Training Specialists to extend training into 1:1 and real world scenarios.
This is your chance to join our mission to fulfil people’s passions, as part of a young and dynamic organisation. You'll be part of an enthusiastic, highly-motivated team of 800+ Catawikians. Additionally, you can expect:
Please note that our benefits offering changes depending on which country you are employed in. For our country-specific offering please ask your recruiter.
Catawiki’s eclectic team represents an international and intergenerational mix of people from different professional and cultural backgrounds. We foster an inclusive and queer-friendly work environment, committed to making every Catawikian feel welcomed and empowered. Whatever your story, we encourage you to bring your unique perspective to the table.
Catawiki stands with Ukraine and encourages people displaced by the current conflict to apply. In addition to the several initiatives we’ve launched, we’re open to ideas on ways we can continue to support the humanitarian effort.
We’ve embraced an activity-based way of working, meaning our team can choose how they split their work week between home and the office, in line with our remote framework and guidelines. In locations where we have physical offices, most employees enjoy two days at the office to connect and collaborate with each other.
Our experts and sales staff in local markets work 100% remotely – in most cases from home. Some key positions are hired remotely, while we also offer relocation services for colleagues needing to be closer to the office.
If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
We’re continually incorporating hybrid elements, while employees choose how they split their work between the office and home.
We strive to be an employer where your impact is meaningful, visible and rewarded.