Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75,000 special objects in auction every week — each reviewed and selected by one of Catawiki’s hundreds of in-house experts specialised in Art, Design, Jewellery, Fashion, Classic Cars, Collectables and many more.
We've sold 10 million unique items to date and it’s our mission to become the world’s most popular auction destination for special objects.
We’re an innovative, pioneering and fast-growing scale-up. If you think you can make a difference to our team, go ahead and apply.
In the past 5 years, we’ve built a CS organization with 200+ Customer Support experts divided into 6 languages teams. These teams are active on the forefront - managing monthly >60.000 customer queries, providing service in the most efficient manner.
We have reached a scale where we need a dedicated team that can work on making sure that the operational teams are able to work in the most optimal manner with the best tools to improve our Performance metrics. The CX Service Design team, consists of experts taking ownership of projects, processes, efficiency & software/tooling within our Customer Service Department.,
You will play an essential role in transforming the CX organization to the one we envision in our Catawiki 3.0 plans. In this role, you will become part of the Catawiki Group Leadership team and be an essential pillar in the CX Leadership Team. The role will work closely with the CX operational teams and cross functionally with other departments. The role ensures that the operational framework for effective Service Design is effective and continually improves as the business grows and develops.
This is your chance to become part of a fast but sustainable growing tech company! You will have an exciting role in a young, fast-growing, dynamic & international organisation. You'll be part of an enthusiastic, highly motivated team of 800+ international Catawikians; you'll have big responsibilities and can really create something. Additionally you can expect:
Catawiki’s eclectic team represents an international and intergenerational mix of people from different professional and cultural backgrounds. We foster an inclusive and queer-friendly work environment, committed to making every Catawikian feel welcomed and empowered. Whatever your story, we encourage you to bring your unique perspective to the table.
Catawiki stands with Ukraine and encourages people displaced by the current conflict to apply. In addition to the several initiatives we’ve launched, we’re open to ideas on ways we can continue to support the humanitarian effort.
We’ve embraced an activity-based way of working, meaning our team can choose how they split their work week between home and the office, in line with our remote framework and guidelines. In locations where we have physical offices, most employees enjoy two days at the office to connect and collaborate with each other.
Our experts and sales staff in local markets work 100% remotely – in most cases from home. Some key positions are hired remotely, while we also offer relocation services for colleagues needing to be closer to the office.
If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.