Who we are
A piece of the moon, a complete dinosaur skeleton, the Pope's hat, the world's smallest book - at Catawiki, we come across exceptional objects such as these every day.
Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75,000 special objects in auction every week — each reviewed and selected by one of Catawiki’s hundreds of in-house experts specialised in Art, Design, Jewellery, Fashion, Classic Cars, Collectables and many more.
We've sold 10 million unique items to date and it’s our mission to become the world’s most popular auction destination for special objects.
We’re an innovative, pioneering and fast-growing scale-up. If you think you can make a difference to our team, go ahead and apply.
About the role and team
We are looking for an experienced Trust & Safety Operations Analyst to join our team You will be responsible for identifying and mitigating risks to the Catawiki platform and our users by detecting and preventing fraud and abuse. The ideal candidate must be a self-starter with a deep understanding of fraud and abuse prevention, good analytical skills, experience in process creation, and the ability to work in a fast-paced, scale-up environment.
What you’ll do
- Monitor and detect potential fraudulent and abusive activity on the platform.
- Investigate and resolve reports of suspicious or abusive activity.
- Work with the relevant teams to develop and implement processes to prevent and mitigate safety risks.
- Analyse data to identify trends, patterns and anomalies related to fraud and abuse issues.
- Communicate fraud and abuse issues to the relevant stakeholders.
- Work closely with the product team to ensure that fraud and abuse considerations are integrated into product design and development.
- Stay up to date with the latest trends and best practices in fraud and abuse prevention
Who you are
- 3-5 years of experience in Trust and Safety, Fraud Prevention, Risk Management, or a related field
- Strong knowledge of fraud and abuse prevention
- Excellent knowledge of Google Suite
- Experience in process creation
- Ability to work in a fast-paced, start-up environment
- Resilient and able to handle high-pressure situations
- Strong written and verbal communication skills
- Strong analytical and problem-solving skills
- Experience in the online auction or e-commerce industry
- Experience with SQL is a plus
Where you’ll be
This role is based in our Amsterdam office, in the Netherlands. This role will report to the Trust Operations manager.
Here’s what we can offer you
This is your chance to join our mission to fulfil people’s passions, as part of a young and dynamic organisation. You'll be part of an enthusiastic, highly-motivated team of 800+ Catawikians. Additionally, you can expect:
- A challenging role in a diverse, international and fast-growing organisation with over 50 nationalities.
- Regular fun activities both on and offline e.g summer parties, boat rides and regular team events.
- Great secondary benefits including a holiday allowance and a fantastic pension plan paid for by Catawiki.
- Hybrid ways of working between home and office. We offer remote and activity-based working, suited to the team and individual responsibilities
- We care about our teams’ wellbeing and offer a holistic wellbeing programme including our Employee Assistance Programme offering clinical services, single-session therapy, wellness support and more.
- Tailored learning and development opportunities to support your personal and professional growth;
- We want to help you celebrate special occasions in life by:
- providing employees with a 100 EURO Catavoucher upon joining and 50 EURO birthday Catavouchers;
- Extra days of annual leave for work anniversaries at 3, 5, 8 and 10 years;
- Additional leave allowances for important life events such as moving, engagement & marriage;
- Each year Catawikians get an additional day’s leave to Pursue their Passion!
Please note that our benefits offering changes depending on which country you are employed in. For our country-specific offering please ask your recruiter.
Our commitment to you
Catawiki’s eclectic team represents an international and intergenerational mix of people from different professional and cultural backgrounds. We foster an inclusive and queer-friendly work environment, committed to making every Catawikian feel welcomed and empowered. Whatever your story, we encourage you to bring your unique perspective to the table.
Catawiki stands with Ukraine and encourages people displaced by the current conflict to apply. In addition to the several initiatives we’ve launched, we’re open to ideas on ways we can continue to support the humanitarian effort.
Our offices and new way of working
We’ve embraced an activity-based way of working, meaning our team can choose how they split their work week between home and the office, in line with our remote framework and guidelines. In locations where we have physical offices, most employees enjoy two days at the office to connect and collaborate with each other.
Our experts and sales staff in local markets work 100% remotely – in most cases from home. Some key positions are hired remotely, while we also offer relocation services for colleagues needing to be closer to the office.
Interested?
Apply directly with an English CV and cover letter by submitting your information at the bottom of this page. By submitting your application you agree to Catawiki’s Applicant Privacy Policy.
If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
We’re continually incorporating hybrid elements, while employees choose how they split their work between the office and home.
We strive to be an employer where your impact is meaningful, visible and rewarded.
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