A piece of the moon, a complete dinosaur skeleton, the Pope's hat, the world's smallest book - at Catawiki, we come across exceptional objects such as these every day.
Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75,000 special objects in auction every week — each reviewed and selected by one of Catawiki’s hundreds of in-house experts specialised in Art, Design, Jewellery, Fashion, Classic Cars, Collectables and many more.
We've sold 10 million unique items to date and it’s our mission to become the world’s most popular auction destination for special objects.
We’re an innovative, pioneering and fast-growing scale-up. If you think you can make a difference to our team, go ahead and apply.
About the role
Catawiki is seeking an experienced and motivated individual to lead our Trust Operations division within the Commercial department. The division comprises two teams focused on driving trust and revenue growth for Catawiki's users:
As the Trust Operations Manager, you will play a foundational role in providing world-class customer support and ensuring a safe and trusted marketplace for millions of buyers and sellers in the Catawiki community. You will lead, empower, and develop your teams, setting them up for success. Your responsibilities will span strategic thinking, senior stakeholder management, operational excellence, automation and scalability, analytics, and team management. You will have a direct impact on shaping the future of Trust & Safety and Localisation topics at Catawiki, guiding the organization through rapid growth, and collaborating with stakeholders across the organization.
The ideal candidate brings a strong commercial mindset where revenue growth is top of mind; core experience in running trust-oriented, highly strategic operations such as Trust & Safety programs; a natural ability to connect, influence and partner across the organisation to join forces to scale and make impact; key experience in managing operations and programs as well as leading teams.
As the Trust Operations Manager at Catawiki, you will:
This is your chance to become part of a fast but sustainable growing tech company! You will have an exciting role in a young, fast-growing, dynamic & international organisation. You'll be part of an enthusiastic, highly motivated team of 800+ international Catawikians; you'll have big responsibilities and can really create something. Additionally you can expect:
Catawiki’s eclectic team represents an international and intergenerational mix of people from different professional and cultural backgrounds. We foster an inclusive and queer-friendly work environment, committed to making every Catawikian feel welcomed and empowered. Whatever your story, we encourage you to bring your unique perspective to the table.
Catawiki stands with Ukraine and encourages people displaced by the current conflict to apply. In addition to the several initiatives we’ve launched, we’re open to ideas on ways we can continue to support the humanitarian effort.
We’ve embraced an activity-based way of working, meaning our team can choose how they split their work week between home and the office, in line with our remote framework and guidelines. In locations where we have physical offices, most employees enjoy two days at the office to connect and collaborate with each other.
Our experts and sales staff in local markets work 100% remotely – in most cases from home. Some key positions are hired remotely, while we also offer relocation services for colleagues needing to be closer to the office.
If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
We’re continually incorporating hybrid elements, while employees choose how they split their work between the office and home.
We strive to be an employer where your impact is meaningful, visible and rewarded.