Customer Experience Team

Unlike a typical call centre, our in-house Customer Experience (CX) team assists passionate customers with unique interests. Plus there’s no lengthy script to follow. Every day brings exciting challenges – from helping someone complete their stamp collection to helping them find the classic car of their dreams.

Just like the millions of objects that have been sold through Catawiki, our 200 CX team members are truly special. We're backed by the best tools and speak over eight languages. And most importantly, we understand people's passions.

The Customer Experience department consists of three branches to ensure that our CX operates efficiently and effectively: CX Design, CX Operations and Workforce Management (WFM).

“As CX Team Manager, I ensure that my teams provide an excellent customer experience to our buyers and sellers. In addition, I strive to improve our current ways of working to make things more efficient for our CX specialists as well as our customers.

I joined in 2019, as I wanted to work for a tech company to broaden my horizons. What is special about Catawiki, is working with passionate customers that know exactly what they are looking for. We auction a wide variety of objects - from artworks to diamonds - and it’s so interesting to learn about all the different categories we feature. What I love about the company culture is the encouragement and freedom to bring new ideas to the table, knowing that they will be heard.”

Erik, CX Team Manager

“Our customers are passionate people, who require a high level of service and communication. I aim to ensure delight for my team, because we cannot share what we don’t have. At Catawiki, everybody matters and is encouraged to use their voice.”

Karima, Head of CX

“When I started at Catawiki in 2015, our department consisted of 6 people. Today, we’re a team of 200+ fantastic colleagues. Our work is truly unique. From cars and jewellery, to wine and antiques – the most interesting cases cross our desks every day.”