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Providing our passionate users with personal assistance

Our in-house Customer Service (CS) team assists our passionate buyers and sellers, supporting them across the whole Catawiki journey. Every day brings new and exciting challenges, from helping a customer complete their stamp collection to finding their dream classic car.
We provide service in 10+ languages and support our customers via multiple channels.
The Customer Service department encompasses multiple teams that work in sync to ensure that we operate efficiently and effectively:
  • CS Representatives, always ready to help any customer. This team is further divided into specialised groups to deliver the best assistance possible, depending on the topic at hand
  • CS Workforce Management, who manages staffing
  • CS Training & Quality, ensuring that our Reps are performing at their best and stay updated on the latest process changes
  • CS Communications, who handles last minutes updates as well as day to day reminders
  • CS Data, keeping track of all the numbers to help inform decisions based on evidence
Our vision is ambitious: we want to create a fully connected experience where we serve customers with a one-stop solution for all auction inquiries. Our goal is to build an omnichannel service that will enable the delivery of a higher level of customer satisfaction, loyalty and delight through personalised service.

Meet Tanya

Sr. Director of Customer Service 

"Since joining Catawiki in 2023, I’ve been inspired by our customers’ passion for pursuing what they love, and by my colleagues’ dedication to supporting them every day. With many years of experience in customer service and operational leadership, I’ve had the privilege of developing and leading exceptional teams - and the dedicated professionals in Catawiki’s Customer Service team are no exception.
Every day, our team manages complex situations between buyers and sellers, not only resolving issues as they arise but also proactively identifying opportunities to improve our processes and enhance the overall customer experience.
Within Catawiki Customer Service, our roles are diverse - Representatives, Leaders, Trainers, Coaches, Schedulers, and Communications specialists - but we all share a common goal: delivering a world-class experience for every customer."

What our team says 

Rute

CS Representative
"Working on the Customer Service - Shipping Team at Catawiki is a unique blend of high-level logistics and technical problem-solving. We are the architects of the 'last mile,' ensuring that complex international shipping hurdles are overcome by doing our best to make sure special objects cross borders, and successful deliveries happen. 
I’m especially proud to work in a department where we have the daily opportunity to put Catawiki’s values into practice. From being 'Customer Centric' by simplifying delivery issues for our users, to 'Moving Fast' by reporting technical issues or process improvements to our Product team so real change can happen. If you enjoy technical challenges and want to work in an environment where your impact is visible in every successful delivery, this is the place for you!"

Mafalda

CS Representative
"Working at Catawiki is an incredibly rewarding experience because growth isn’t just encouraged; it’s inevitable. Whether developing professionally or personally, I’ve always felt supported in expanding my horizons. What truly sets us apart is our vibrant culture; we host frequent engagement events that allow us to connect with peers as friends, not just colleagues.
Our mission to provide a curated marketplace is built on a foundation of genuine care for both buyers and sellers, and it’s inspiring to be part of that continuous evolution. Best of all, your voice actually matters here; feedback is actively heard and valued, making every team member feel essential to our collective success."

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