Customer Service Team

Our in-house Customer Service (CS) team assists our passionate customers and sellers, supporting them across the whole Catawiki journey. Every day brings new and exciting challenges, from helping a customer complete their stamp collection to finding their dream classic car.

We provide service in eight languages and support our customers via phone, email and chat. 

The Customer Service department consists of four pillars to ensure that we operate efficiently and effectively: 

• CS Design
• CS Operations
• Workforce Management 
• Knowledge and Improvement

Our vision: as we work towards a fully connected experience, we envision a future where we serve customers with a  one-stop solution for all auction inquiries. Our goal is to build an omnichannel service that will enable the delivery of a higher level of customer satisfaction, loyalty and delight through personalised service.

Since joining Catawiki in 2023, I have been inspired by our customers' dedication to pursuing their passions and my colleagues' dedication to supporting them. Having spent many years in customer service and operational leadership I have had the opportunity to develop and lead some amazing teams and the dedicated professionals in Catawiki's CS teams are no exception.

My team manages complex situations between buyers and sellers every day, not only resolving current issues, but proactively seeking opportunities to improve our processes in order to enhance the customer experience. In Catawiki CS, we have many individual roles  - Representative, Leader, Trainer, Coach, Scheduler, Communications - but we all work toward the common goal, providing a world class experience for our customers. 

Senior Customer Service Specialist 

"I was actually a customer on Catawiki before I decided to join the Freelance Translation team.I then changed it up a bit and joined the CS team in February 2019. Currently, I work in the Luxury team within CS. I love helping our customers and the fact that the issues they encounter are as diverse as they are means work is never boring! I’m also involved in the Dutch Works Council, Pride group and a lot of other projects. If you show initiative, you can get involved and grow in many directions. I’m a passionate person and love interacting with passionate colleagues and customers – that’s definitely my favourite thing about working at Catawiki. We have a lot of fun internal Slack channels! It’s awesome to be able to bring your full self to work and share some of your passions with your colleagues: pets, lego, metal, gardening, coffee – you name it. Odds are there’s a Slack channel for it with fellow enthusiasts, and if there isn’t…, make one!" 

Head Service Design

“I joined Catawiki at the beginning of 2023 and I was keen to apply my background in strategy and operations in global tech organisations to my role as the Head of Service Design. At Catawiki, I’m responsible for designing customer and specialist experiences for the CS organisation– it’s been a great opportunity to build the team from the ground up. We design processes, tools and systems to better serve our customers and enable our team of specialists to do their best, every single day. What really stands out to me is the passion that everyone brings to their work to make a difference for our users on the platform.  My team partners closely with product, commercial operations, trust and safety and third-party tech providers, to create a seamless omnichannel experience for our users.”