Inside Sales Account Manager

What makes the role appealing? 

"What excites me most about this role is the opportunity to work at the intersection of high-value objects, strategic sales, and personal connection. Dealing with higher-value lots means every conversation and deal carries real weight — emotionally and financially. I’m driven by the challenge of connecting passionate buyers with exceptional items and helping sellers get the value they deserve, all while crafting tailored, sometimes complex, deals."

"This role is not about one-size-fits-all sales — it’s about navigating different people, motivations, and value perceptions. I thrive on using my negotiation skills with confidence, seizing momentum on the phone, and finding the creative angles that push a deal across the line. Whether it’s recognising a buyer’s hesitation or collaborating with experts to shape a convincing pitch, I love the thrill of pushing for GMV and making that deal happen."

"The direct impact of closing specific, high-value sales is energising. It’s a performance-driven environment where my hunger to succeed, ability to adapt to different people and item types, and willingness to go the extra mile all come together. That’s exactly the kind of space where I feel challenged and motivated."

Who is the team, and what are our main challenges?

We are a compact, committed team of four (excluding the manager) — each bringing different backgrounds, experiences, and languages to the table. This diversity is our strength. It gives us a broad perspective and helps us connect authentically with a wide range of buyers and sellers across markets. But what truly unites us is our shared drive: we are all highly committed to Catawiki’s success and to each other’s growth. We energise one another by celebrating deals, pushing each other to reach higher, and never settling for "good enough." 

The core of our challenge lies in the complexity and variability of the deals. Each item comes with its own story, its own seller expectations, and a specific buyer profile — and we’re constantly switching gears. Our success depends on being flexible, resourceful, and collaborative. We can work closely with in-house experts to understand every item’s unique selling points, and from there, we add our sales instinct — that extra call, that perfect buyer match, that slightly restructured offer — to make it happen.

We’re also constantly managing timing. Deals can be sensitive to hesitation, so we’re sharp and proactive in identifying when to push, when to listen, and when to move fast. It’s a team that thrives on urgency, celebrates momentum, and feeds off each other's drive to close. That’s the kind of high-performance culture I’m proud to be part of and excited to contribute to every day.

What are the key processes you'll be working on?

• Seal the Deal After the Auction Ends: Be laser-focused on “Offer to the Highest Bidder” deals — turning unsold lots into revenue by getting the highest bidder to commit. It's all about timing, confidence, and knowing when to push to secure that final handshake.
• Turn Unpaid Lots into Closed Revenue: Track down unpaid lots and chase payments with tact and smarts. You know how to follow up in a way that gets results without friction, keeping both buyer satisfaction and GMV targets in sight.
• Build Win-Win Matches with 1-Hour Auctions: By running time-sensitive 1-hour auctions, you’ll match sellers and interested buyers on the spot. It’s high-energy, fast-paced sales where understanding both sides’ needs lets you craft custom deals quickly.
• Master Your Craft Through Focused Learning: For the first months, you’ll dive deep into the sales journey we've already walked — reading key books, exploring sharp podcasts, and watching expert videos. We believe success starts with preparation.
• Stay on Top of the Game with Clear Inbox Ownership: Be responsible for your own inbox, following agreed SLAs, and managing communications efficiently. This is where your structure and responsiveness will directly support team performance. Here, you also communicate about specific objects with experts and possibly CS.
• Bring Ideas That Move the Needle: You’re not just here to execute — you're encouraged to think strategically. You’ll come up with creative sales approaches and process improvements to boost conversion rates and take our performance to the next level.
  
  

Who You Are

• Deal Closer: You thrive on turning offers to the highest bidder lots into revenue by proactively engaging with the highest bidders, confidently securing post-auction commitments, and maximizing GMV.
• Payment Persuader: You know how to follow up on unpaid lots with persistence and finesse — ensuring timely payments while maintaining a frictionless customer experience.
• Opportunity Creator: You spot chances to launch 1-hour auctions and quickly act to match seller expectations with buyer interest, building tailored, high-converting deals under pressure.
• Growth-Minded Learner: You’re committed to personal and professional development — actively reading, listening, and watching to master the sales journey and sharpen your skills.
• Inbox Owner: You take full responsibility for your pipeline and communications, following SLA agreements with discipline and ensuring no lead or opportunity goes unnoticed. Leave the necessary updates and follow the guidelines we have.
• Sales Innovator: You bring fresh, data-informed ideas to the table, always seeking smarter ways to improve deal conversion, streamline workflows, and drive process excellence.