Key Account Manager Benelux

Netherlands

At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga's Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day.

We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 110,000 unique items are auctioned, all carefully curated by our passionate in-house experts.

Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we’d love to explore how you can join us.

Taking ownership and driving impact
Being open to change and feedback
Being passionate about our mission and our customers.

About the role
Catawiki Collectables is looking for an experienced Key Account Manager to drive the Benelux market. This role will be based in Amsterdam working closely with the team lead and the rest of the sales team (Min. 2 days working from the office). The Key Account Manager plays a pivotal role in driving GMV growth from the existing seller portfolio. As a Key member, you will not only handle key account management responsibilities but also bring sales expertise into the team and coach other account managers, providing guidance and support to help them improve their performance. The Key Account Manager is an integral part of the Collectables Supercluster Sales team, reporting to the Team Lead and Sales Director.

You will conduct data analysis to identify trends, opportunities, and challenges, and develop and implement strategies to capitalise on these insights. Utilising CRM tools to manage seller interactions, tracking performance metrics, and identifying opportunities for growth and improvement in the seller portfolio will be key. You will negotiate commercial terms and manage contracts with key accounts to ensure mutually beneficial agreements and long-term partnerships.

About the team
The Collectables Account Manager Team at Catawiki is a dynamic and collaborative group of professionals. As members of the Collectables Sales team, we play an essential role in shaping Catawiki's success. Each Account Manager is responsible for their territory and categories and makes sure to lead the strategy and success of the sellers. We use our knowledge to create plans that fit our area and drive Catawiki to grow to its next level. This means we know a lot about the market, and we use this information to make our strategies work. We work closely as a team, sharing learnings/success stories and coming up with new ideas. This helps us stay on top of what's happening in the collectables market. The Account Manager team is a group of passionate individuals who love what they do. We are on a mission to make Catawiki the ultimate destination for collectors and passionate enthusiasts to discover amazing items and for sellers to connect with buyers in the most exciting way possible.

What you'll do

Seller Development: Develop deep knowledge of sellers' needs and educate them on fulfilling key performance indicators (KPIs) such as Lot Submissions, Average Lot Value and Sell Rate.
Strategic Planning: Establish medium and long-term strategic growth plans for our assigned sellers, aligning closely with Category Managers and Sales Lead / Director.
Communication: Regularly present progress updates to management and peers, we ensure transparent communication on the performance of our accounts.
Collaboration: Partner with experts to accelerate the growth of sellers, we accelerate profitable growth and foster lasting relationships with our sellers through various communication channels, including phone calls, face-to-face meetings, email, and participation in fairs.
Leadership: Lead commercial strategies within your territory in collaboration with the experts. Set up sales meetings with experts and sellers and lead the conversations to produce meaningful action items that make an impact.
Business Reviews: Conduct regular business reviews where commercial processes, main KPIs and data are explained and translated into actionable insights.
Customer Experience: Educate sellers on driving a positive customer experience to buyers, ensuring a seamless transaction process.
Innovation: Translate new opportunities into commercial actions that contribute to the continuous growth and success of Catawiki.

What you’ll bring

- +5 years of experience in Sales and/or Account Management
- Communication Skills: Excellent communication skills regardless of channel (in person, phone, email, cross-team)
- Languages: Fluent in Dutch and English
- Expertise: Nurture strategic relationships with top sellers and demonstrate a deep understanding of the company and the sellers' needs.
- Strategic Perspective: Possess a strategic mindset to drive growth and excellence in the marketplace.
- Negotiation Skills: Skilled in negotiation to secure profitable deals and partnerships.
- Autonomy and Organisation: Work autonomously, demonstrating excellent organisational skills.
- Passion for Collectables: Display a genuine passion for collectables or perhaps have a collection yourself, allowing you to understand the language of our sellers.
- Travel: Open to regular travel to meet top sellers in Benelux.
- Location: Based in or close to Amsterdam.
- Tech Skills: Capable of using Google tools (sheet, slides) and analysing and interpreting data; experience with HubSpot is a plus

Why You'll Love Working with Us

Create a visible impact by working at scale in a global organisation serving millions of customers across 80+ categories. In our flat structure, every role has a broad scope and directly impacts both our customers and the business.
Learn and grow through our Learning & Development initiatives, including clear development plans and mentorship programmes to support your career progression.
A culture of connection defines us. We’re a passionate, diverse team of 800+ Catawikians representing 60+ nationalities. We foster an inclusive and queer-friendly environment where everyone is encouraged to bring their full self to work.
Celebrate life’s moments with us. You’ll receive a €100 Catavoucher when you join, a €50 Catavoucher on your birthday, and an extra day off each year to “Pursue Your Passion”. We also offer additional leave for key work anniversaries and important life events. Benefits may vary by location.

Our Offices and Way of Working

Our vibrant offices in Amsterdam, Paris and Lisbon are designed to inspire collaboration. Most Catawikians operate in a hybrid setup, combining office-based and remote work, with a minimum of two days per week in the office, unless a role is explicitly stated as fully remote or fully office-based.

Interested?

Apply with an English CV and Cover Letter. By applying, you agree to Catawiki’s Applicant Privacy Policy. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply anyway. You may be just the right candidate for this or other roles.