Key Account Manager India

About the role

As a Key Account Manager for the Indian market, your primary responsibility will be to nurture and grow relationships with a portfolio of strategic sellers in the jewellery, gemstone, and diamond sectors. You’ll act as a trusted advisor - leveraging data, insight, and a collaborative approach to help sellers succeed on our platform.

While your focus will be on account success, you will also play a supporting role in identifying promising sellers to expand our reach.

We are looking for a candidate based in Mumbai or Surat, fluent in English, Hindi, and Gujarati.

What You’ll Do

• Account Management & Growth Planning: Take over and grow a portfolio of existing sellers by analyzing performance, advising on strategy, and helping optimize quality and output.

• Performance Review & Strategic Planning: Conduct regular performance check-ins, data analysis, and business reviews to help sellers improve their results and align with marketplace expectations.

• Relationship Building: Establish and nurture strong, trust-based relationships with sellers across India - especially large, strategic accounts in the jewellery, gemstone, and diamond sectors.

• Lead Generation & Business Development: Identify, prospect, and develop new leads through calls, emails, visits to fairs, and by activating your existing network within the jewellery, gemstone, and diamond industry.

• Onboarding & Sales Facilitation: Ensure a smooth onboarding process for new sellers and provide ongoing support to help them meet Catawiki’s standards and expectations.

• Organic Growth & Market Insight: Stay on top of trends and leverage your market knowledge to identify partnership opportunities, organic leads, and new supply channels.

• Collaboration: Work closely with category experts, international colleagues, and the broader commercial team to align on pricing, quality, and seller strategy.
  
  

What you’ll bring

• Sales Expertise and Industry Knowledge: Proven experience in sales within the diamond, gemstones, or jewellery industry, specifically within the Indian market, with a deep understanding of market trends, competitors, and key players.

• Industry Network: A well-established network within the Indian jewellery, gemstone, or diamond sectors is essential for success in this role. You have strong, existing relationships with key players and deep knowledge of industry dynamics..

• Communication and Relationship Building: Fluent in English, Hindi, and Gujarati with excellent communication and negotiation skills. 

• Sales Mindset and Travel Readiness: Demonstrated success in achieving sales targets with a willingness to travel regularly across India to meet with leads and sellers.

• Organizational and Technical Skills: Autonomous, organized, and proficient in using Google tools (Sheets, Slides) and sales CRM software like Hubspot, with a data-driven approach.

• Educational Background and Passion for the Industry: A Master’s or Bachelor’s degree in a relevant field (Commercial, Economics, or Sales-related), along with a passion for the online industry or personal interest in jewellery collections.