Sr Strategic Program Manager

Netherlands

At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga's Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day.

We're a one-of-a-kind marketplace for buying and selling special objects! Each week we offer over 75,000 unique items in auction, carefully curated by our passionate in-house experts.

Having sold over 20 million unique objects to date, we’re on a mission to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by our core values:

Taking ownership and driving impact
Being open to change and feedback
Being passionate about our mission and our customers.

If these values resonate with you, we’d love to explore how you can join us on this exciting journey!

About the role

The Senior Strategic Program Manager at Catawiki plays a pivotal role in shaping and driving Catawiki’s strategic agenda, ensuring the company scales effectively while staying relentlessly customer and growth-focused. Reporting directly to the Chief People Officer and working closely with the CEO and Executive Management Team (EMT), this role is a trusted partner to senior leadership. The role focuses on four core areas: enhancing company cadence and leadership effectiveness, driving customer centricity, embedding AI and data-driven ways of working, and leading cross-functional strategic initiatives. This role works across the organization to streamline operations, enhance decision-making, and embed a culture of alignment, accountability, and innovation.

Key Responsibilities

Enhancing Company Cadence & Leadership Effectiveness
- Own and continuously improve Catawiki’s strategic planning and execution process, including OGSMs, roadmaps, and alignment workshops.
- Design and run EMT offsites, quarterly business reviews (QBRs), and monthly business reviews (MBRs). Identify and address bottlenecks, ensuring alignment with the company’s objectives.
- Prepare board and CEO materials, and facilitate Leadership Team (LT) sessions, ensuring clear communication, decision quality, and measurable impact.
- Lead internal communication efforts, including Town Halls, and drive leadership team effectiveness by embedding feedback loops, decision-making discipline, and alignment practices.
Driving Customer Centricity
- Lead and expand Catawiki’s Customer Centricity program, embedding customer-focused metrics and principles across all functions.
- Ensure business review cycles consistently incorporate customer data and insights.
- Champion a culture where customer impact drives product, operational, and strategic decisions.
Leading Strategic Projects
- Manage high-priority, cross-functional or People strategic initiatives that enable Catawiki’s growth
- Act as a trusted advisor to the CPO, CEO and EMT, taking ownership of key initiatives to drive company-wide impact.
Embedding AI & Data-Driven Ways of Working
- Lead Catawiki’s adoption of AI and automation to improve productivity, efficiency, and decision quality.
- Partner cross-functionally to identify, pilot, and scale AI use cases with measurable impact.
- Enable employees to integrate AI and data-driven practices into their daily work.

Success for this role is

Driving organizational alignment, operational efficiency, and leadership team performance.
Embedding a customer- and data-centric culture that measurably improves growth, retention, and customer satisfaction.
Scaling AI and automation across functions, with measurable productivity and innovation outcomes.
Delivering measurable impact through strategic initiatives that support Catawiki’s ambitious growth trajectory.

What it takes to succeed in this role:

8-10+ years of experience in strategic program management, Chief of Staff, or operational leadership roles at tech/marketplace/ecommerce companies.
Proven track record in setting up best-in-class business processes (e.g., OGSMs/OKRs, QBR/MBR cadence).
Proven ability to build relationships across all levels, including CEOs, executive teams, boards and cross-functional teams.
Strong strategic thinking, project management, influencing, and communication skills, with the ability to navigate complex challenges and fast-paced environments.
A balance of high-level strategic vision with the ability to dive deep into execution when required.
Demonstrated experience leading AI, digital transformation, or cross-functional change programs.
Exceptional written/oral communication and stakeholder management skills.
Entrepreneurial, proactive mindset with a track record of delivering measurable, company-wide impact.
Experience in e-commerce/marketplaces and/or global scale-ups preferred.

Where you’ll be

As the Senior Strategic Program Manager, you’ll report into the Chief People Officer (with close collaboration with the CEO and EMT). This role is based in our Amsterdam office. We offer flexible working arrangements that reflect our hybrid working approach.

Why You'll Love Working with Us

Create a Visible Impact by working at scale in a global organisation that serves millions of customers across 80+ categories. In our flat structure, every role has a broad scope that directly impacts both our customers and the business.
Learn and Grow with Us through our Learning & Development initiatives, which include clear development plans and mentorship programmes designed to support your career progression.
A Culture of Connection defines us. We’re a passionate, diverse and collaborative team of 800+ Catawikains and 60+ nationalities, all coming together to build a one-of-a-kind marketplace. We foster an inclusive and queer-friendly work environment, committed to making every Catawikian feel welcomed and empowered. Whatever your story, we encourage you to bring your unique perspective to our team.
Celebrate Life’s Moments with us at Catawiki. When you join us, you’ll receive a €100 Catavoucher, and on each birthday, you'll get a €50 Catavoucher to celebrate. Enjoy an extra day off each year to "Pursue Your Passion". We also recognise significant work anniversaries (3, 5, 8, 10 years) with additional time off, plus extra leave for life’s big moments like marriage, engagements, or moving house.

Please note that benefits can vary by location. For specific information regarding what’s available in your country, please consult your recruiter.

Our Offices and Way of Working

Our vibrant offices in Amsterdam, Paris and Lisbon are designed to inspire and connect. Most Catawikians are within commuting distance of one of our offices and enjoy the flexibility of a hybrid work model. This means that you will be in the office 2 out of 5 days (40% of your working time) to collaborate and connect with your colleagues. That said, some roles may be an exception: if the job description states that the position is fully remote or 100% office-based, that arrangement will apply instead.

Interested?

Apply directly with an English CV and cover letter by submitting your information at the bottom of this page. By submitting your application you agree to Catawiki’s Applicant Privacy Policy.

If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.