Trust and Safety Operations Specialist

Who we are

A piece of the moon,  a complete dinosaur skeleton,  the Pope's hat, the world's smallest book - at Catawiki, we come across exceptional objects such as these every day. 

Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75,000 special objects in auction every week — each reviewed and selected by one of Catawiki’s hundreds of in-house experts specialised in Art, Design, Jewellery, Fashion, Classic Cars, Collectables and many more.

We've sold 10 million unique items to date and it’s our mission to become the world’s most popular auction destination for special objects.

We’re an innovative, pioneering and fast-growing scale-up. If you think you can make a difference to our team, go ahead and apply.

About the role and team

We are looking for a Trust & Safety Operations Specialist to join our team. You will be responsible for building our detection logics to identify and mitigate Trust and Safety risks to the Catawiki platform, and conducting daily reviews and investigations to protect our users and prevent fraud and abuse on Catawiki. The ideal candidate must be a self-starter with proficiency in building queries to identify patterns of fraud and abuse, good analytical skills, and the ability to work in a fast-paced, scale-up environment.

What you’ll do 

  • Review, investigate and respond to known and reported Trust and Safety violations on Catawiki that are associated with undesirable user behaviour, objectionable interactions, and fraudulent transactions.
  • Develop, implement, and assess new detection queries to identify emerging patterns of fraud and abuse for review and enforcement by the team. This includes expanding the scope of detection coverage for all Trust and Safety violations in Catawiki.
  • Refine and improve precision and recall of existing detection queries to drive operational efficiency and increase accuracy of fraud and abuse detection.
  • Implement immediate short-term risk prevention measures based on established guidelines and protocols.
  • Work with cross-functional teams to develop and implement iterative risk detection systems to identify and monitor Trust and Safety violations. This includes teams such as Security, Product, Data Science, Commercial business units, Legal and Customer Experience.
  • Analyse data independently to identify Trust and Safety violations trends, patterns and anomalies.
  • Provide well-structured insights and analysis of Trust and Safety violations and communicate them to the relevant stakeholders.
  • Stay up to date with the latest trends and best practices in the Trust and Safety industry.

Who you are 

  • 3-5 years of experience in Trust and Safety, Fraud Prevention, Risk Management, or a related field. We also welcome applications from data and business analysts who have a strong interest to dive deep into the field of Trust and Safety and are willing to handle daily investigations and reviews too.
  • Good knowledge of Trust and Safety abuse prevention
  • Experience with SQL and writing queries is a must. Proficiency in BigQuery and LookerStudio and Python is a plus.
  • Excellent knowledge of Google Suite
  • Experience in process creation
  • Ability to work in a fast-paced, start-up environment
  • Resilient and able to handle high-pressure situations
  • Strong written and verbal communication skills
  • Strong analytical and problem-solving skills
  • Experience in the online auction or e-commerce industry is a plus

Where you’ll be 

This role is based in our Amsterdam office, in the Netherlands. This role will report to the Trust Strategy and Operations manager. 

Here’s what we can offer you

This is your chance to join our mission to fulfill people’s passions as part of a young and dynamic organization. You'll be part of an enthusiastic, highly motivated team of 800+ Catawikians.

Additionally, you can expect:

  • A challenging role in a diverse, international and fast-growing organisation with over 50 nationalities.
  • Regular fun activities both on and offline e.g summer parties, boat rides and regular team events.
  • Great secondary benefits including a holiday allowance and a fantastic pension plan paid for by Catawiki.
  • Hybrid ways of working between home and office. We offer remote and activity-based working, suited to the team and individual responsibilities
  • We care about our teams’ wellbeing and offer a holistic wellbeing programme including our Employee Assistance Programme offering clinical services, single-session therapy, wellness support and more.
  • Tailored learning and development opportunities to support your personal and professional growth;

We want to help you celebrate special occasions in life by:

  • Provide employees with a 100 EURO Catavoucher upon joining and 50 EURO birthday Catavouchers;
  • Extra days of annual leave for work anniversaries at 3, 5, 8 and 10 years;
  • Additional leave allowances for important life events such as moving, engagement & marriage;
  • Each year Catawikians get an additional day’s leave to Pursue their Passion!

Please note that our benefits offering changes depending on which country you are employed in. For our country-specific offering please ask your recruiter.

Our commitment to you

Catawiki’s eclectic team represents an international and intergenerational mix of people from different professional and cultural backgrounds. We foster an inclusive and queer-friendly work environment, committed to making every Catawikian feel welcomed and empowered. Whatever your story, we encourage you to bring your unique perspective to the table.

Catawiki stands with Ukraine and encourages people displaced by the current conflict to apply. In addition to the several initiatives we’ve launched, we’re open to ideas on ways we can continue to support the humanitarian effort.

Our offices and way of working

We have sensational offices in Amsterdam, Groningen, Paris and our newest office in Lisbon. Most of our employees are within commutable distance of one of our office locations and enjoy a hybrid work model. This means we expect you to be in the office 2 out of 5 days, roughly 40% of your working time, to collaborate and connect with each other. The exception is of course, if the job description specifically states that the role is 100% remote, as some experts and sales positions are.

Interested?

Apply directly with an English CV and cover letter by submitting your information at the bottom of this page. By submitting your application you agree to Catawiki’s Applicant Privacy Policy.

If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Flexible Working

We’re continually incorporating hybrid elements, while employees choose how they split their work between the office and home.

Excellent benefits
Our benefits are designed to ensure every Catawikian is energised, focused and thriving.
Recognition programme

We strive to be an employer where your impact is meaningful, visible and rewarded.

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